No response after a month

Do NOT take out a new Discovery Health subs with Vitality. They are too focused on new products and are neglecting their core business. Have been with Discovery since 2010 but in the last year have seen a massive drop in standards with their service. Whether it's 'forgetting' to add my child to the policy despite my formal written request, or grossly underpaying me on my claims hoping wouldn't notice, things have been getting progressively worse. I have tried three times now to claim Vitality points for vaccinations. I uploaded the document via the website - it was ignored. I then submitted it via email - still ignored, and I mailed again to the general info address to ask what the hold up was, but never received a response. I am charged every month for my Vitality subscription but they make it impossible to actually claim and do not rightfully award points. Will be cancelling my Discovery subs and moving to a new provider next year as one shouldnt have to fight to actually get what you pay for.