No response?

I have sent various emails to Vitality requesting someone to call instead of sending generic responses to my emails.<br> <br> My question is simple: WHY ARE VIRGIN ACTIVE PREMIER MEMBERS NOT INCLUDED FOR THE GYM BOOSTER?<br> <br> I don't want this response again:<br> Virgin Active Premier and Classic and Planet Fitness National and Platinum members continue to have access to greater savings on their gym memberships through Vitality which improves access to and incentives a healthy lifestyle. Although they do not qualify for the Gym Booster cash back the saving level for this membership type remains unchanged and in many cases is higher than a club or Local membership who do have access to the Gym Booster. <br> <br> I want to know WHY- makes no sense how I am excluded just because I frequent more than one Virgin Active. <br> <br> Please can someone call me with an answer.<br> <br>