NO REFUND on Discovery vitality premium

Our account was debited on 1 August for an approximate amount of R 600. I contacted them to cancel the vitality reward because we want to save money in terms of the installment going out for medical insurance. Although, they cancelled the vitality rewards policy (effective 31 Aug), they are not refunding me nor are we allowed to use the vitality rewards for which we have already paid.

This is day light ******* because they took the money from my account on 1 August 2022 and now we have to incurr a loss due to us not being able to gain any rewards or a refund from what was taken from my bank account.

Extremely disappointed!