No human to speak to

I have recently swapped medical aids to Discovery health and joined their Vitality programme on the recommendation from a financial advisor. So, all my documentation and registration was either handled telephonically or via email. There was never a dedicated actual person to speak to...ever! I have since tried to call the customer care line 4 times, waiting on average 20 minutes to see if the call would be answered, it NEVER was answered! My advisor then stepped and wrote an email to 2 separate Discovery employees asking them to contact me. I have still to hear from them. I have conscientiously downloaded the Discovery app, but no one can explain how to use it, how i earn Vitality points etc etc etc. Not even the employees at the gym that I attend! I still have not managed to contact an actual person to explain anything to me?! Are there any humans working for Discovery?