No help or feedback on query

My one child is loaded twice on Vitality. I cannot complete the online assessment for him because of this. I requested assistance the 25.1.2016. Received the Ref etc. Followed up 5 times. got verbal confirmation that it is resolved and I should redo the assessment. It is not resolved. Requested my broker to help. 2 B fair it is only day since I asked my broker. BUT I am tired of Discovery. I regret the decision I made to move from PPS to Discovery. I am locked in now and have to maintain Diamond status to keep premiums low etc. NOW Discovery's website does not allow me to reach Diamond status!!!! Is it delibarate!? I would not be surprised. Where Discovery was once a premium medical aid it is now a \give you a watch scheme... that only works with a iPhone :-)\". And if we can stop you from reaching Diamond we can hike your premiums. Cancel your credit card to move to FNB because they offer more suitable rewards we will increase your insurance premiums... Ask for help with a mistake made by Discovery on their systems... and provide 5 reference nrs... they simply lie in all the mails about feedback time and during verbal communication. How can I trust this company with my money!!!!?"