No help from Nsinazo from Vitality, nether Temba from Bank or anyone else.

I spent 2 hours on the phone, between Vitality and the Bank, and they can not tell me the reason for not being able to qualify for an Apple Watch. My Vitality Money status is Diamond, and yet I do not qualify for a Apple Watch.

Can it be that the system is too complex for the employees of Discovery to understand?