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PvdW
Philip van der Walt

1 reviews | Active since Mar 2009

31 Aug 2016, 13:38

No HealtyFood benefits

<p>I have been struggling since 10 June 2016 to get my accrued HealthyFood benefit paid to my account, but to na avail. PLEASE HELP!</p>

0
Replies (10)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply31 Aug 2016, 14:45
Official

Dear Philip

Thank you for your post.

We have referred your query to one of our Vitality Specialists to assist.

Regards,

Discovery Vitality

PvdW
Philip van der Walt's update09 Sept 2016, 14:54
Reviewer Update

Dear Discovery

I received a response from Discovery Vitality today:

We have completed the investigation regarding your cash back payments. Your cash backs were being paid successfully into your Discovery credit card.

Thank you for your patience.

If you bothered to read through the previous correspondence attached to my email sent to you on the 1st of September you would know that I DON'T HAVE A DISCOVERY CREDIT CARD!

This is getting really frustrating... I am owed more than a R1,000 and getting nowhere...

PvdW
Philip van der Walt's update09 Sept 2016, 14:58
Reviewer Update

Dear Discovery Vitality

I receveived an email today:

We have completed the investigation regarding your cash back payments. Your cash backs were being paid successfully into your Discovery credit card.

Thank you for your patience.

If you bothered to read through the previous correspondence attached to my email of 1 September you would know that I DON'T HAVE A DISCOVERY CREDIT CARD!

This is getting very frustrating... I am owed more than R1,000 and getting nowhere...

PvdW
Philip van der Walt's update16 Sept 2016, 10:05
Reviewer Update

Another week and no further response from Discovery Vatility...

PvdW
Philip van der Walt's update20 Sept 2016, 14:25
Reviewer Update

Received email from Discovery today:

Thank you for your patience while we investigated your query.

We have paid your HealthyFood cashbacks of R63.14 on the 12 September 2016 into the below account:

And no mention of the more than R1,000 that is due to me.

THIS IS GETTING RIDICULOUS!!!

PvdW
Philip van der Walt's update28 Sept 2016, 11:51
Reviewer Update

Another week without any response from Discovery...

PvdW
Philip van der Walt's update14 Oct 2016, 10:35
Reviewer Update

Still no response from Discovery, this is getting rudiculous!

PvdW
Philip van der Walt's update26 Oct 2016, 11:25
Reviewer Update

2 months since my post here and still no resolution. Very disappointing.

PvdW
Philip van der Walt's update02 Nov 2016, 15:44
Reviewer Update

Welcome to a new month without any response from Discovery! No surprise there...

PvdW
Philip van der Walt's update14 Nov 2016, 12:45
Reviewer Update

Another 2 weeks have passed without any response from Discovery.

It seems they have absolutely no urgency or interest in resolving this issue.