No Health Foods Cash Back for 2 months

Towards the end of July / beginning of August, my husband and I realised that we had not received the Healthy Foods cash back payment for July (Vitality Number ***). He called Vitality and was told that the payment had been processed but not released. He has followed up numerous times and still nothing has been received. He was also told that the payment date for the Health Foods benefit had changed. However, it is now 31/08 and we have not received the payment for July or August. We are owed R1 659.42 for July alone and the initial query was logged on 04/08/2020 (reference number ***). This is unacceptable business practice and the turn-around time for having queries answered (let alone dealt with) is a disgrace.