No feedback whatsoever

<p>I am having issues with my new Vitality scheme. I was transferred from my ex husbands scheme to my new scheme and supposedly my points were being transferred over. This was over 2 weeks ago and I have now been sent a certificate stating I am back on my ex husband's scheme. I called and am still awaiting a call back as promised. This is never ending! Please can you actually sort this out and ensure my vitality is activated as it should be ?</p>