No feedback from Vitality in Shoebooster activation

I activated my HealthyGear ShoeBooster with Vitality 9 Sept 2019. (payment made) Purchased my running shoes from Totalsports online 11 Sept 2019. After more than a week went by, I saw that the booster never got activated on my app and the time to "purchase" expired. I contacted vitality. They gave me feedback that I didnt enter my healthygear number. I sent a invoice back to them, with the HealthyGear number on invoice. I receive feedback that they had a problem during that specific week I made my purchase. They are working on it and will get back to me. Its now 5 months later. I am still waiting on them. I contacted them NUMEROUS times, each time to hear they are working on it and will get back to me. Reference number from all of my contact sessions: *** *** *** *** *** ***

3 Oct 2019 (08:30) : I spoke to a Vitality agent on the phone (ref number ***) where he also said they are working on it and will back pay me.

In last week a Vitality agent called me. I missed the call as I was in a meeting. I rep**** to her mail asking her to please call me again (as when I tried to return the call, I couldn't) I would really like to speak to someone that can give me ANSWERS and not tell me they are working on it for 5months.

In summary: I am VERY dissapointed in Vitality that this issue has not been resolved. In all previous matters I have always experienced them very helpful, but unfortunately not in this case.