No Feedback Bad Service

We became members if Vitality Feb 2020. We then saw a transaction on our account of 340, which my bank could not tell me who was it from or who was it for. So I blocked the transaction, worried that someone is *****ing from my account. in two three months when Vitality send me e-mail to say our membership is cancelled. We spoke in regards to our contract which we were told can be done to finish at the end of January 2021. We have been asked to sign-up the contract until end of Aug next year, which was not explained to my wife when she was in. only when I asked day before yesterday then we were told yes it will continue till Aug 2021. We started coming to the Gym last year maybe Nov 2019, in Feb we joined Vitality & enrolled with Vitality benefits. Things happened like lock-down( etc. etc. ) as explained day before yesterday. We agreed that if I call the call center, and speak with the management they will consider our request of ending our contract as it was initially. Our contract should end, end of Jan 2021. I couldn’t speak with any management as the manager is busy & I am still waiting for his/her call. I did speak with their supervisor ( however he was no help at all ) Please assist as agreed that seeing you are the manager of your unit & will put in a work to resolve our issue. Vitality couldn’t pick-up the activated membership for PF, when I called them this morning, is that something which still needs to be done by Ruan? I tired calling Ruan earlier & his cell went to voicemail. Kim & R Kumar ( We are on a black tag where my wife’s a main member ) my wife is Main Member at Planet Fitness. I am the main member at Vitality