1 reviews | Active since May 2015
No feedback and No Voucher despite promises
18th Nov I received an email from Lauren Hinckley about a nutrition survey, saying: \The survey will take on average 5 minutes to complete. If you complete the survey you will receive a R100 Pick 'n Pay shopping voucher. "<br> <br> I completed the survey on 18th Nov. No voucher. I queried with Lauren via email on 18th. She rep**** on the 20th Nov \""You will receive an SMS containing your Pick n Pay voucher when the survey closes in approximately 10 days.\"".<br> <br> It is now 20 days from that email. No voucher has been sent.<br> <br> Lauren is not replying to emails. I have repeatedly tried to engage with Discover on twitter. I was ignored on the 7th and the 8th of Dec. On the 9th Dec finally got a reply tweet asking me for DM details. I supp**** details via DM and was told on the 9th Dec \""We are following this up for you and will be in contact shortly\"".<br> <br> No further reply from anyone via email or twitter. If you cannot supply the voucher"
Thank you for your comment and for bringing this matter to our attention.
We will investigate this query and contact you to resolve.
Regards,
Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality
Thank you for your comment and for bringing this matter to our attention.
We will investigate this query and contact you to resolve.
Regards,
Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality
