No feedback and cancellation without my request

I first logged a call with Vitality about my HealthyGear and HealthyCare benefit at the end of October. To date I am still waiting on a response regarding my HealthyCare. They have also taken it upon themselves to drop my allocated 25% to 10% for HealthyGear, even though I have completed all the necessary. I sent a query over a week ago and absolutely no response. <br> <br> This morning I received an email tell me my Vitality benefit has been cancelled and will no longer be available from the end of February. This is with no notification from myself, so I have no idea where this all comes from. <br> <br> When you call the call centre you get the we are experiencing high volumes message. Come on Discovery... If you going to launch new additions be prepared to have the infrastructure to back it up! Not only that after waiting 20 minutes in the queue the agent cut my call. <br> <br> I am now beyond over all of this!!!!