NO FEEDBACK 14 DAYS

I cannot describe my disappointment in this company. I have been a member from about 2005 if not longer.... I tried making a booking with Kulula for my December holiday. I noticed the web page was not working as it kept on giving me "Unknown error occurred or Oops something went wrong". I reported this to Kulula around first week in September (no reply, only told me they are aware of a glitch). I also contacted Vitality and reported the same problem. They told me they will look into it. No answer this far. Going on everyday to see if it would work but still nothing. Only difference is now it says "Not available" or something in those lines. I have spoken to 4 call center people, 3 Managers and no one has come back to me to date. They keep on telling me they are waiting for an answer form there "PARTNER". One of the managers told me the hotel is full with the allocated members from Vitality (Vitality Cop out play)..... I inquire how is this possible as I could not book and even if i put in any date out of season i can still not get a booking. So how did other members get this right? Please understand i do not mind booking some where else but i am not getting any response from Vitality (and would like to stay at the Hotel as i enjoy it there). Both Managers promised me to call me back the same days i spoke with them, but no reply to date. I think this company is getting to big to worry about there members.... I have most of there products, Health, Life, Vitality, Insure and Card. Maybe Vitality can get there partners service in order for there members and not take the attitude its not their problem.... So i have been trying the whole month of September to book a Holiday. My reference number is: ********** 670, so Vitality can check and pull all recordings of my conversations and see with how many people i have spoken and times i have called. Truly RIDICULOUS!!!! I even went so far to call the hotel and find out if they have rooms available trying to speed up the process, but that was beginning of September (they had 14 rooms available, probably no rooms anymore).....