aa
armand.leibbrandt armand.leibbrandt

1 reviews | Active since Dec 2016

12 Dec 2016, 11:11

No Desire for new customers

<p>So I have recently been with Profmed and Momentum Multiply and have decided to move over to Discovery health. I Currently have a Virgin active membership, paid all the actrivation fees the first time I registered with Virgin active and Momentum. Now that I want to move over to Discovery Vitality, I need to pay the activation fee of R1450 for Vitality as well??!! Called into Vitality to query this and the consultant says thats how it is and that she doesn't make the rules. </p> <p> </p> <p>This is truly poor business...in order to gain new customers from competitors customers must buy their way in, truly sad. I will make sure to never portray discovery vitality in a positive light as they apparently have enough business.</p> <p> </p> <p>Kudos to Momentum though, your rewards program is almost as good as discovery's, but i'm willing to stick with you purely based on your good service and customer attitude!</p>

0
Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply13 Dec 2016, 15:06
Official

Good day Armand,

Thank you for contacting us.

We have referred your query to the Vitality escalations team to contact you.

Kind regards

Vitality Team