No delivery of HealthyGear Card, no response

I app**** for my HealthyGear card on the 7th of June and received an email confirming this and to state that it would be delivered within 3 weeks. It is almost 2 months later and I still have not received the card. I have sent emails to query this and offered to FETCH IT MYSELF from them but Vitality does not respond to my attempts to contact them. This is really lousy service and I am disappointed having spent money to do their health tests, I can not use the benefit because they have failed to hold up their end. I am in desperate need of new running shoes as my others are completely finished and are starting to hurt me but the 25% discount I qualify for only work if I have the card.