No Delivery and No Communication

I activated my Team Vitality for the running club in January and immediately paid the fee of R300 and then 2days later or a qeek later i got the email that my starter pack with vouchers, tshirt and water bag with be delivered within 7 days and 7 days passed with no communication and a month passed still with no communication then i emailed Teamvitality-discovery to check what was going on and got a response 7 days later and i was told there is a shortage and they are sorring it out and this was february and iwas told the delivery should be done in a new month which is March and still no communication. I emailed discovery on the 03/03/2016 because a feiend of mine joined the same Team Vitality on 02/03/2016 and she got a call that her starter pack will be delivered next week monday or tuesday but pity me i havent received anything, ive been the 1 asking and getting a pathetic response. I want discovery to actually get me a voucher or a gift to make it up for all this waiting with no communication.