No concern for customers

<p>In 2011 when I joined bankmed I joined vitality and paid the once off joining fee for thè gym benefit. Shortly thereafter bankmed and vitality canceled their partnership and no refund was given to me for the once off joining fee or my premiums paid. I also lost all points earned from my gym benefits. Now bankmed and vitality are partners again and I would like to join full vitality and get the gym discount. Due to ***** on my account I missed the joining fee waiver deadline by a few days. I requested that the joining fee please be waived given that I paid it in the past and it was not my fault that I missed the deadline. However vitality simply refuses to do this. I have been a gym member for 8 years straight and don't intend on stopping gym anytime soon. the amount of future income that vitality stands to lose from the monthly premiums is masssive versus the amount of the joining fee. I cannot believe how short sighted this company is and I am thankful that no other companies I do business with has your business mindset and culture on how you treat your customers. </p>