No Clicks benefit

So I was told in store I needed to get a new card as I was using an expired credit card for my points. I was then told the 2 profiles would be merged and I could carry on as usual. It's now been months of endless calls, emails back and forth and it still does not show my vitality benefit active on Click's side despite been active on your side. This reflects bad on you as I now complain about a discovery benefit on a whole. <br> <br> I am very disappointed and hoping you are able to assist in the matter. I have never had any issues with you before, and truly hope you can restore my faith.