No cashbacks for Discovery HealthyFood reward

Up until October last year, I had no problem swiping my Discovery card and Pick 'n Pay Smart Shopper card when shopping at Pick 'n Pay and getting cash back for the Vitality HealthyFood reward. In October last year, my Discovery card was moved to Discovery Bank and since then I have had no cashbacks even though I have religiously being swiping my Smart Shopper card when I did my grocery shopping at Pick 'n Pay every week. Since late November, I have tried unsuccessfully many times to get Discovery to rectify the situation via both emails and calls to their contact centre - the most recent response from them was on 24 Jan in which they said I could expect resolution within 5-7 working days. That period has long since gone by.

I have run out of patience trying to get Discovery to resolve this. I have told them multiple times that, although they claim that the Smart Shopper card number they have on their system is my actual card number, when browsing via the web the linked card number shows up as blank and when doing the similar thing via their app an error message is returned to the effect that it is unable to retrieve the details for the linked card.

Bottom-line, Discovery please resolve this ASAP and make sure your systems are working correctly before offering benefits like these. My latest reference number is ***