No cashback for Purchases in Jan 2017

<p>I have been with Discovery from for 6 years and never experienced this level of useless service. before. Vitality memeber for same amount of years and never had problems with cashback payments - until Jan 2017. Purchased 2 items from Sportmans Warehouse in Jan - cashback normally paid in following month. Date of purchase 4 January 2017. Up to now no cashback of 25% received. On original enquiry till slips were asked which we forwarded as evidence. The *********** agent came back and said the vitality number relfelcting on slips are not the one registered on system. However she refered to my back card used to pay items and did not look further down on slips where it stated my vitality number as confirmed by her which reflects on the system.... After this nuemerous calls were made and enquiries were sent via emai. Each time a different story. Latest being they had a system fault as discounts did not reflect due to wrong vitality status. REALLY. For 4 months now - you are a Multi Million Rand company. GET your act together. If i don't pay my memebership you won't help me in an emergency. Now i have to wait months for my cashback. And to have the nerve to tell my they don't know when this will be sorted but can offer me compensation!!!!!!! Don't want compensation - just my money! Please get your ACT together - this is appauling service - especially after you redicilous premium increase!!!!!!!!</p>