PvdW
Philip van der Walt

1 reviews | Active since Mar 2009

05 Jul 2016, 09:19

No cash back received & Discovery Card linked incorrectly to my profile

<p>I haven't received any cash back from my Discovery Healthyfood benefit since re-joining Discovery in 2014.</p> <p> </p> <p>After correspondence with Discovery Card and Discovery Vitality it came to light that my cash back was paid to a Discovery Card linked to my profile, although the banking details for my cash back are clearly not this account. I haven't had a discovery credit card for years.</p> <p> </p> <p>My cash back was recalculated, but once again paid to the wrong account. Numerous attempts with Discovery Card to remove this account from my profile also remained unsuccessful, although I received confirmation that no such card has ever been issued.</p> <p> </p> <p>Discovery member ********** 31.</p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply05 Jul 2016, 10:59
Official

Dear Philip

Thank you for your post.

We have referred this query to one of our Vitality Specialists to investigate and contact you to resolve.

Regards,

Discovery Vitality