No cash back on shoe booster, no response on query thereof

<p>I wrote to Vitality on 4 May to query why I have not received cash back on my shoe booster benefit the previous month. (***). </p> <p> </p> <p>Nkosana Mokoena responded advising that I would receive a response within 5 - 7 working days. This time period elapsed and Mokoena forgot about my query it seems.</p> <p> </p> <p>On 18 May, I wrote again to Vitality asking when I am going to be getting a response other than an automated mail.</p> <p> </p> <p>Comfort Nkwane responded stating that my query is still under investigation. </p> <p> </p> <p>On 23 May, I received a mail from Barry Saunderson (COO), asking me to rate the service from Comfort. What service?</p> <p> </p> <p>I responded to Barry stating that my query is not resolved.</p> <p> </p> <p>It is now 1 June, and I am yet to receive a response. </p>