No birthday gift for my girlfriend because of the lack of care and interest and terrible service from the terrible staff at Discovery

Went to the shops on a Saturday and tried to buy a pair of Nike Quest 5 or Nike Pegasus shoes from Total Sports using the Vitality active gear/wear discount. When trying to redeem my code it says " An error occurred while processing the electronic tender. Coupon cannot be redeemed. Required products not found in basket." Now not sure what this means exactly, but im pretty sure that these shoes are valid for the Nike Active Gear/Wear, as i've purchased the Pegasus shoes on a few occasions with using the Nike Active/Wear discount code, as well as it saying next to the shoe/price on the wall that it's apart of Vitality.

So while in the shop i contact the Discovery Whats App help center and speak to an agent who then resets my active rewards so that i can issue a new code. I do this and still no luck and it doesn't work, so the agent say's they sorry they need to log a fault and i need to wait 3-5 days. I then wait a few days and i dont get a response or any communication but on the Thursday i contact Discovery using the Whats App chat service and i speak to an agent, they tell me all is sorted and the issue has been fixed, so i can go buy the shoes, which is for my girl friend for her Birthday which is in the next few days, so i really need them. So on Friday i go Total Sports again and pick up the shoes for my girlfriend and try to pay and boom what do you know same issue, The same Error code comes up, so clearly the issue wasn't fixed, so some 1 is lying and not doing their job. I then phone the Discovery Vitality center and speak to an agent that goes by the name of Anele. Anele then apologies to me for the issue doesn't understand why its not working but then resets my active points so i can try a new code, we try this and same issue once again. So im left empty handed once again. Anele now tells me that he needs to log another fault but it wil be handled over the weekend and he will phone me on Monday.

Monday comes Anele phones me to his promise at 1pm, asks me what shoe is it that im trying to purchase he wants to make sure that its available for the discount, which it is and i tell him this. Also all this info on what shoes i was trying to purchase, 1 option being the Nike Quest 5 or the Nike Pegasus being option 2 was given to him and all the other agents as well as its on the chat system with the agents. Anele says he will phone me at 3pm with a response. 3pm comes and goes, 4pm comes and goes, so i contact the Discovery using Whats App and speak to Mishkah. I tell Mishkah the whole story and say that im waiting for a phone call from Anele, Mishkah then informs me and says that they are still busy with my issue but will tell Anele that i was looking for him. Mishkah informs me that she has email Anele to phone me back and that he has responded back saying he will call me back.

2 Days have gone past, my girlfriends birthday has gone past and still no phone call from Mr Anele or any 1 else from Discovery explaining anything.

I pay my medical aid and my vitality fees on time with no issue but now that i want some thing out there seems to be an issue and no rush to solve it. I have to keep following up and wasting my time, my data and my petrol driving around because of your terrible system and terrible staff. I now look terrible as i go empty handed to my girlfriend with no birthday present due to the lack of interest , communication or care from Discovery and their staff.