DT
Derryck T

1 reviews | Active since Dec 2014

08 Apr 2016, 14:12

New Points System

I took up the Vitality Active Rewards Apple Watch promotion, as I am very often out of the country and it offered an alternative means of achieving my points for being active. <br> <br> I do understand the reasoning behind the changes to the points system, but some of the changes are unfair and achievable. <br> <br> They used to give 5*** steps = 50 points, 10***9 steps = 100 points and 12,500 + steps = 300 points. Whilst I agree that there is not a big steps difference between 10,000 and 12,500 to justify 200 extra points and I agree that 5000 steps is too low for any reward, I think that a flat rate of 100 points is a bit unfair.<br> <br> I was out of the country for the last week, for example, therefore unable to attend Virgin Active or Park Run. On Monday 4th of April I did 20,894 steps along with a considerable amount of cycling and swimming in tough conditions and all I got was 100 points!<br> <br> May I suggest when assessing all these claims that you make a more achievable and fair way of awarding points, such as 100 points per 10,000 steps for example?

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply08 Apr 2016, 15:11
Official
Hello Disgruntled22,

Thank you for your post.

We will contact you to discuss and resolve this query.

Regards
Discovery Vitality