New medical aid benefit scheme wanted

Discovery's solution to our problem of not being able to use our Vitality benefit to book a hotel stay: <br> Contact Kulula and ask them to amend a hotel booking (ie. get a 3rd party to amend a booking at a 4th party - rendering online booking useless. BTW- this solution was proposed 1 month after our initial complaint).<br> <br> What is the point of an online booking portal that does not allow for a very common feature - a two person hotel stay? Kulula, meanwhile, claims the issue is a Vitality one. <br> <br> I want to be able to use the benefits for which I pay. Having a call centre agent (who is in no way responsible for poor policies) placate me does not change the fact that the rewards programme is no longer worth the money and effort.<br> <br> In the interim, we booked a stay at a partner hotel and were told we can't claim discount because we did not book it through Vitality/Kulula site/call centre - the very platform that won't allow us to book.<br> <br> The Living Vitality site has many bugs. I have no idea whether my points are being captured or whether cash is ever going to be paid back into my card for Healthy Food choices.<br> <br> All I want is to use my benefits without impedement. Is that too much to ask?<br>