WP
Wezi P

1 reviews | Active since Mar 2014

19 Jun 2018, 22:43

Neglected current discovery vitality members

I am a discovery vitality (DV) member for two years now. The other day I went to Virgin active (VA) to join using the current joining fee special that is running and I was told I do not qualify then I asked what points or do I have to do to qualify then they said it's for new members only which just joined DV. I feel DV is neglecting current members and forcing us to join at VA the max rate, and us people who been loyal to DV can't access these discounts how is that promoting healthy living. I would also like to point out when I joined there wasn't these type of specials so DV is making me nd many other members suffer for joining at times where there is no promotion.

0
Replies (2)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply20 Jun 2018, 08:51
Official

Dear drwez

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.


Regards
Discovery Health Servicing Team

WP
Wezi P's update30 Jul 2018, 11:57
Reviewer Update
Thanks DV for listening to my request I have now registered at VA using DV in the special discount.