My vitality membership disappeared, zero feedback

My life partner's vitality was loaded on my life insurance policy, as was mine. In November, she moved the vitality membership over to her medical aid policy, and for some reason, Discovery thought it good to cancel my membership during December without any notice.<br> <br> I logged a call on 20 January regarding this, after noticing it for the first time, and I have followed up on the 23rd and today. Still no feedback whatsoever. <br> <br> Due to their incompetence, my gym membership fee contribution has increased by between R300 to R400 and flights that I had booked on Kulula was R1000 more, since I could not benefit from my Vitality membership to gain a discount. My vitality membership fees and insurance policy moneys were paid diligently. My service was not delivered accordingly.<br> <br> No e-mails, no phone calls, no feedback, and I pay more. I have life insurance and medical aid with this collective of incompetence, and I am seconds away from cancelling all policies with them.