Multiple vitality

My husband and I have separate life cover with Discovery each with his own vitality status, heathy food benefit and active rewards. Bankmed will be administered by Discovery from 1 Jan 2016 but suddenly my husband forms part of my vitally and affects my status which has dropped from gold to bronze, and this is affecting my cash back and his????? We also dont have separate healty food benefit cash backs or active rewards. Each time I phone, the call centre consultant is referring me to another department. No one can resolve my issue or provide feedback. They keep putting me on hold and after 30 minutes they drop the call. I have never been so frustrated by bad service. We are approaching year end and my vitality status needs to be amended as well as my cash back.