Moved vitality policy of over 10 years from Life to Health....TOTAL DISASTER

Vitality ID: ********** 647

I moved my vitality from Life policy to health plan as my partner joined my Bankmed and had her own entity. I was told it would be best to move it from life to health as there were system issues with duplication of my vitality as it went from Diamond to Bronze as she was added. They seemed to have messed up the entities thereby messing up my vitality. This meant from 25 Jan I have been unable to use my vitality or my benefits no cash backs nothing,

I was told by Tebogo Mbele on the 1 Feb that the vitality on the health side would be activated in 24 to 48 hours and all would be back to normal. I have to this day still not got vitality, I have lost my cashbacks for the month of Jan. I cannot get my weekly rewards and nor can my partner. She has been affected since 1 January when she joined bankmed.

I keep getting empty promises that people will call me back (This promise was made yesterday by Asanda Njokweni, I am yet to hear from her). Asanda wanted my ID in order to sync my vitality to Health, my question is why was this not asked for up front and why would you need my ID if I have been a loyal member for donkey's years.

I put it to you, if my vitality is not ACTIVATED in the next 2 days I am pulling all of my business from discovery. I do not appreciate being treated like this as a loyal member for many many years and would expect a lot more from your staff who have handled this in a shocking manner. No feedback no updates.

I am a member on Insure, Life, Health and Invest, I will move everything if this is not sorted immediately.

Regards Jason Shackleton Vitality ID: ********** 647