1 reviews | Active since Jan 2017
Most useless organization that is unable to deliver on program
<p>It's been months of calling Vitality on a weekly basis, sending them screenshots and proving to them that they AGAIN forgot to allocate my points, reward me, and update my status.......</p> <p> </p> <p>1 Jan 2017 I thought I would give them another chance after having a terrible 2016 with the useless rewards program that can never seem to read data.... calculate points.... allocate points..... allocate rewards or credit me for the debit orders they wrongly debited for a watch that I should have not paid for but have to due to their incompetence.</p> <p> </p> <p>As it stands now, third week in Jan, if I called to complain again it would be the 3rd time this year, and again I have all my screenshots, but Vitality fails to get it right. I am so fed-up of having to call your center weekly to remind you that you entered into a contract with me that you are not complying to.........</p> <p>I am also at my wits end with calling your desk or sending mails to Vitality info and Vitalityescilations, as the more I send the more I have to send....... You just simply can’t seem to get this right!!</p> <p> </p> <p>I will now go and block all debits, so that discovery can never debit my account wrongly again. As per my last formal complaint on the 05/01/2017 I will no longer allow Vitality to ***** from me. taking money from my account for something you are in bridge of contract with is theft! You should be embarrassed with your useless rewards program that you can’t seem to get right.</p> <p> </p> <p> </p> <p> </p>
Hi Caryn
Thank you for contacting us.
We have escalated your query with our device team to rectify any issues outstanding and provide feedback.
Regards,
Vitality Team
Hi Caryn
Thank you for contacting us.
We have escalated your query with our device team to rectify any issues outstanding and provide feedback.
Regards,
Vitality Team
