more than 2 weeks later and no action on updating ID on my Vitality

<p>i sent Discovery an email on 14 July when I adopted my married name with my new ID. their automated response service said i would receive a response within 48 hours, following which a consultant responded back saying it would take 2-3 days to update my details. Of course, 2-3 days later there was no action. after following up over the phone through their call centre a few times (simply because everything you do with Discovery requires a follow up, they simply do not act on it otherwise), my ID details have still not been updated. i tried to speak to a supervisorto escalate, but each time you request this, you are put on hold endlessly. i need to book flights using my Vitality nd unfortunately i cannot do this under my old name which Vitality is reflecting, as i wont be able to travel. Can somebody explain why we are expected to pay for such appalling service?</p>