More reference numbers from discovery vitality!!!!

My wife called into discovery on the 24/02/2016 at 12:55pm (duration of call: 5m29s)<br> The reason for her call was to inform discovery that she just gave birth and is unable to attend gym just as yet. <br> The consultant (female) told her that all she needs to do is get a letter from her gynaecologist, which we did <br> The consultant also provided a reference no: *** <br> Thinking all is ok, I then received an email from discovery stating that we will be paying more for gym as she didn't meet the criteria.<br> I then called Discovery and spoke to Beverley Tshwene - Ref No: ***. Beverley informed me that the previous reference no is invalid and that NO information can be picked up regarding my wife's previous conversation with Discovery. I called in again on the 12/04/2016 and spoke to Yola Silinga who informed me the same- that Beverley did not log a complaint as per my instruction. I also emailed the complaint through and still no feedback. Yola promised me that a manager will call me back. Ref no: ***. I am tired of getting reference numbers. Please can we sort this out!!!!!!<br>