MONTHS of NO RESOLUTION on HealthyGear cash back

I have been struggling to get my HealthyGear refund paid back for MONTHS.My medical aid was changed and my partner and I moved onto the same medical aid and vitality from 1 January.We purchased items on our old vitality gear numbers and need to have the money refunded.After 6 calls later and still no feedback I ask for a manager.She indicated she would assist me and provided me with her email address and asked me to send the proof of purchases through to her.Which I did.The request was apparently directed to the Finance dept. and I have still to receive feedback and it is now 9 days ago again.This is just ridiculous!How many times do I have to call and wait on hold for 20 mins and ask the same question?!I've sent the proof through again - and yet no resolution.And the best yet -the manager isn't even providing me with ANY feedback.Absolutely WORST CUSTOMER SERVICE.EVER.<br> <br> The current reference numbers I have: ***, ***<br> <br> If you would like to see all of my calls logged - please look on the history of the calls logged against my account. The call with the manager did not provide any reference number.<br> <br> Thanks