Missing cash back

<p>My wife's Woolworths was replaced and after a few months I noticed that we were not receiving our healthy food cash back. I contacted vitality who in turn made me contact Woolworths directly. On the 20th of December Woolworths informed be that everything has been updated correctly and asked Vitality yo assist with the cash back. A discovery agent called me to inform me that ALL old transactions on the card would be retrieved and I would receive my cash back for ALL that was missed in previous months. I was told that this would be received as part of my January cash back cycle. I followed up a number of times via twitter and by email. On 16 January I Received an email saying I will receive feedback in 5 working days. Its now almost 12 working days later and I have still not received proper feedback. The twitter responses were really bad with the responses being wrong in general.</p> <p>I had a similar problem with gym booster cash back which was eventually resolved. The last "decent" feedback I received from the Twitter account was that the cash back for the healthy food was paid on the 20th but this was in fact for my gym booster so clearly they have no idea what they are talking about. In short I want to know when I will be receiving the missing healthy food cashback and a breakdown of how all my gym cash backs were calculated</p>