KN
Kevin N

1 reviews | Active since Aug 2010

16 Oct 2015, 15:04

Missed 1 visit to gym, and Member is Cancelled

I have been a member of Discovery Health and Virgin active for over 10 years, yet for the first year , i could not meet the minimum visits of 36 times in a year.I actually visited 35 times this year.<br> Despite me mentioning that the gym was closed several times this year, as well as their swipe machine, not working on several occasions, i also mentioned that I had visited another gym chain several times as well, this year, but this is not what they wanted to hear<br> To no avail, my membership was summarily cancelled.<br> One wonders, whether the ****** I reported at Virgin Active, had anything to do with their motivation to cancel. my membership<br> <br> <br>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply16 Oct 2015, 16:49
Official
Hello KevinNa,

Thank you for your comment and for bringing this matter to our attention.

We will investigate this query and contact you to resolve.

Regards,

Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality