KN
Kevin N
1 reviews | Active since Aug 2010
16 Oct 2015, 15:04
Missed 1 visit to gym, and Member is Cancelled
I have been a member of Discovery Health and Virgin active for over 10 years, yet for the first year , i could not meet the minimum visits of 36 times in a year.I actually visited 35 times this year.<br> Despite me mentioning that the gym was closed several times this year, as well as their swipe machine, not working on several occasions, i also mentioned that I had visited another gym chain several times as well, this year, but this is not what they wanted to hear<br> To no avail, my membership was summarily cancelled.<br> One wonders, whether the ****** I reported at Virgin Active, had anything to do with their motivation to cancel. my membership<br> <br> <br>
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Replies (1)Discovery Vitality & Vitality Mall's replyOfficial
16 Oct 2015, 16:49Hello KevinNa,
Thank you for your comment and for bringing this matter to our attention.
We will investigate this query and contact you to resolve.
Regards,
Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality
Thank you for your comment and for bringing this matter to our attention.
We will investigate this query and contact you to resolve.
Regards,
Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality
Discovery Vitality & Vitality Mall's reply16 Oct 2015, 16:49
Official
Hello KevinNa,
Thank you for your comment and for bringing this matter to our attention.
We will investigate this query and contact you to resolve.
Regards,
Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality
Thank you for your comment and for bringing this matter to our attention.
We will investigate this query and contact you to resolve.
Regards,
Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality
