Misleading Sales vs. Incompetence

I refer to the above and your telecon with me on 20 September 2017 wherein you confirmed and advised that I was granted access on due date again without paying the connection fee & card fee. You also confirmed during this telecon that the amount due and payable amount to R117.50 which will be debited to my account (as provided to you on the given date) on 01/10/2017. REFER EMAIL BELOW.

During the telecon you also confirmed that you will provide me with an email on the same date, confirming the discussion as per your said agreement.

You also informed me that I have to at least visit the gym 6 times before the end of September 2017 to enable me to qualify for a 75% discount which would then amount to R118.00 pm.

On 22/09/2017 around 12:00 pm I call you to notify you that I went to the club (New Redruth – as this was the club agreed to during our discussion) only to find that I was not allowed access nor granted permission to enter the club. You in your lame defence told me that you were about to call me, and inform me that your “system” has issues and you have not bothered informing me of such. I asked you to provide me with an email on due date (22/09/2017) wherein you confirmed that you have cleared the matter around access with the New Market gym, to which you agreed to.

I also told you that I will be accessing the gym over the long weekend and that you have to liaise directly with them to make a note on the system to grant me access until your “system” issues are addressed.

Today 27/09/2017 (a week since our discussion) I tried again accessing the club and was again denied nor granted access to the site. Still had I not (to date) received any form of communication from you as you promised to do. Nor, did you at any point in time inform the club as promised.

This proves that Virgin Active and its proprietaries are not interested nor can they provide an adequate service to clients as yet again is proven in the history of my “non-visits” at the Virgin Active Group.

You expect me as a member to re-join the group where after you confirmed on 20/09 & again on 22/09 that the transaction was processed. You also expect me to actively visit the club at least 6 times during the month of September, when I don’t even have access to the club, nor am I allowed in to discuss issues with any member of staff.

Your service is appalling and pathetic to say the least and I will therefore go viral and inform all my clients, family members and friends not to join nor to take part in any service offerings from the entire Virgin Active Group, as the service is ****. You do not know what service is and also damage the so called brand of the Virgin Active group as per say.

**I herewith deny you any access to any of my debit order or bank account details, and will personally hold you liable should any amount from your or your firm be debited from my account on 01/10/2017 and thereafter as we do not have any form of an agreement in writing, or in place. You are herewith requested to confirm and acknowledge receipt of this email or I will take legal action against you in a personal capacity and in the firms capacity for any amounts that are debited from my account on any given date.**

I have had as much as I can take from both Vitality and Virgin Active as a whole, and will no longer be entertained either from a “service” point of view or from the historical ****** issue which still to date was never addressed.

I await your urgent reply and acknowledgement before COB on 27/09/2017.