Misleading Sales Approach and Unfair Cancellation Charges-Discovery Vitality

I am extremely disappointed with my experience with Discovery Vitality. A consultant approached me and convinced me to join without properly explaining how the programme works, what the membership entails, or what financial obligations I would be taking on.

The only information I was given was that I would receive a three-month trial, after which someone would contact me to ask whether I wanted to join. Based on this explanation, I understood that I had three months to try the programme before deciding whether to continue.

To make matters worse, the consultant selected the Premium plan costing R514 per month on my behalf without giving me a proper opportunity to understand the available options and choose a plan for myself.

I have never used the service, and I was not properly informed about how to access or use the benefits. When I contacted Discovery Vitality to cancel, I was told that I would be charged for two additional months because I had supposedly been required to give one month's notice.

This is extremely frustrating because the cancellation conditions and financial implications were not clearly explained to me when I signed up. Had I been properly informed, I would have been in a position to make an informed decision about whether to join in the first place.

I feel that the sales process was misleading and that important information was withheld or not adequately communicated. A three-month trial should be explained clearly, including whether it is free, when billing starts, how cancellation works, and what notice period applies. Customers should also be allowed to make their own informed choices about which plan they want.

I am requesting that Discovery Vitality review my case, cancel my membership without further charges, and waive the proposed two-month charges given the circumstances surrounding my sign-up. I would also appreciate a clear explanation of the terms I allegedly agreed to and proof that these terms, including the cancellation notice period and selected Premium plan, were properly disclosed to me.

Customers deserve transparency, honest communication, and the opportunity to make informed decisions. My experience has left me feeling misled and extremely dissatisfied with the way this membership was sold to me.

I hope Discovery Vitality takes this complaint seriously and resolves it fairly.