MISLEADING INFORMATION

I phoned this morning to do a follow up check on a Healthy Foods card that I requested on about the 2nd of the current month. I made it clear to the consultant that I am no longer in possession of a Discovery Card which she was advising me to swipe before paying for any purchase of Healthy Foods at Pick 'n' Pay as the card has been de-activated. She left me under the impression that a Healthy Foods card will be delivered to me within 14-21 days of receipt of such request, but to my surprise the gentleman I spoke to this morning indicated to me that no such card has been issued rather I would use my Discovery Card which is linked to the Healthy Foods benefit to receive this benefit. Let me mention that this was not the first case of incompetence I experienced with Discovery, I had similar less than 3 months ago with a refund on a cancelled Medical aid cover's MSA's balance being processed into a wrong account, which on numerous occasions phoned and advised Discovery of my new account number. They failed to take this into account by updating my profile and went ahead to deposit in the old closed bank account. Their agents are negligent and do not care about their clients.