Misinformation from agent caused expenses

Before going to the dietician on the Discovery Vitality Wellness Network, I phoned Vitality to check whether it is paid for. They confirmed that it is (R320), and so I can go. I then ended up having to pay the bill myself, with Discovery Vitality afterwards saying they don't actually cover a visit to the nutritionist. If I had been given the correct information, then I would not have gone.