AK
Adri K

1 reviews | Active since Jun 2015

25 Jul 2016, 14:27

Misinformation

<p>I have recently tried to use the car rental benefit with my vitality points. Only to discover that it doesn't apply. On kulula website it states that you need to book 6 hrs in advance but after talking to the vitality consultant I discovered that it is in fact 48hrs. Nowhere on the app or the discovery website could I find this information. It is really disappointing trying to use your benefits only to discover that all the hidden conditions makes it impossible for you to do so. I think these conditions need to be made clear from the start.</p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply26 Jul 2016, 09:48
Official

Dear Adri

Thank you for your post.

We have referred this query to one of our Vitality Specialists to contact you and resolved.

Your reference number is ********** 472.

Regards,

Discovery Vitality