SS
Snego S
1 reviews | Active since Jun 2019
27 Mar 2026, 16:45
Miles deducted but no vouch, calls nit being answered
I tried redeeming a voucher 3times and 8t did nit appear on my digital cards however my discovery miles were deducted... I am trying to get through to discover vitality on the phone, this is the second one, it's been saying it will put me through to a skilled consultant ocer abd over again, I even ran out of airtime the with first call, i had to buy more airtime worth R100 again. So disappointed really at he lack of availability.
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Snego S's updateReviewer Update
04 May 2026, 10:29Good day Discovery Health
I've copied the response you sent on the 24 April. However no miles or vouchers were reimbursed from the result of the system fault. I kept checking until the 30th April even now in may. This was very convenient fro Discovery because as mentioned in recent communication, I had cancelled my vitality because I was not getting value from it, and access to it was to end on the 30th April 2026. Ans the delays of my query dragged for literally for over a month, and I never received any assistance which is my miles or the vouchers that the system didn't generate when it deducted my Discovery miles.
"I have successfully processed this matter for further investigation with regards to your voucher
code query.
Your reference number is: ***. Please allow 3-5 working days for feedback.
I do apologise for all the inconvenience this may have caused.
Have a wonderful day further"
I've copied the response you sent on the 24 April. However no miles or vouchers were reimbursed from the result of the system fault. I kept checking until the 30th April even now in may. This was very convenient fro Discovery because as mentioned in recent communication, I had cancelled my vitality because I was not getting value from it, and access to it was to end on the 30th April 2026. Ans the delays of my query dragged for literally for over a month, and I never received any assistance which is my miles or the vouchers that the system didn't generate when it deducted my Discovery miles.
"I have successfully processed this matter for further investigation with regards to your voucher
code query.
Your reference number is: ***. Please allow 3-5 working days for feedback.
I do apologise for all the inconvenience this may have caused.
Have a wonderful day further"
SS
Snego S's update04 May 2026, 10:29
Reviewer Update
Good day Discovery Health
I've copied the response you sent on the 24 April. However no miles or vouchers were reimbursed from the result of the system fault. I kept checking until the 30th April even now in may. This was very convenient fro Discovery because as mentioned in recent communication, I had cancelled my vitality because I was not getting value from it, and access to it was to end on the 30th April 2026. Ans the delays of my query dragged for literally for over a month, and I never received any assistance which is my miles or the vouchers that the system didn't generate when it deducted my Discovery miles.
"I have successfully processed this matter for further investigation with regards to your voucher
code query.
Your reference number is: ***. Please allow 3-5 working days for feedback.
I do apologise for all the inconvenience this may have caused.
Have a wonderful day further"
I've copied the response you sent on the 24 April. However no miles or vouchers were reimbursed from the result of the system fault. I kept checking until the 30th April even now in may. This was very convenient fro Discovery because as mentioned in recent communication, I had cancelled my vitality because I was not getting value from it, and access to it was to end on the 30th April 2026. Ans the delays of my query dragged for literally for over a month, and I never received any assistance which is my miles or the vouchers that the system didn't generate when it deducted my Discovery miles.
"I have successfully processed this matter for further investigation with regards to your voucher
code query.
Your reference number is: ***. Please allow 3-5 working days for feedback.
I do apologise for all the inconvenience this may have caused.
Have a wonderful day further"