Mess with my HealthyFood benefit

I used to receive 25% cashback for HealthyFood purchases at Woolworths.

Earlier this year, my Woolworths card went missing. I app**** for a new card (filling out all my details) in a Woolworths store and on April 26 I sent an email to Vitality to inform them about my new Woolworths card number.

On May 2, I received a response from M. Mntuyedwa, acknowledging receipt of the new card number I sent. However, according to her, "We link your Woolworths card with Vitality with your ID number." So I thought that everything was sorted.

For the next few months I received neither cashback nor Vitality points for HealthyFood purchases. So I sent an email to Vitality last week to enquire about this. On August 17 I received a response from C. Alves: "We have not received any Woolworths transactions since April 2017." I wrote back to explain that my card had gone missing a few months before and that I had sent them my new card number.

On August 18 I received an email from U. Ndevu: "We are processing your request to update the Woolworths card number that we have on our system [...]" The reference number I was given was ********** 645.

However, on August 22 I received another email from U. Ndevu: "Vitality links your HealthyFood Woolworths details using your ID number [...]". It was suggested that I should contact Woolworths to check if my card was linked to my Vitality profile... BACK AT SQUARE ONE.

When I was at Woolworths earlier today, I asked whether my card was linked to my Vitality profile. They then issued me with (another) new card and I, once again, filled out all my details. I was told to go to the Vitality website and enter my card number there. I have not been able to find the section of the website where I am supposed to update my Woolworths card number.

I am not sure who the guilty party is here (Woolworths or Vitality), but every month I pay a fee for the Vitality benefits. I would expect Vitality to be able to sort out something as simple as an updated Woolworths card number. Can somebody please sort out this mess??

If you need me to supply my new card number to you, please contact me via email and I will do so.

I also expect to receive the cashback and Vitality points that I have not received since April.