Membership suspended for no reason

Receiving really bad service at the moment from Discovery for a fault on their part. All my payments are up to date and they suspended my vitality for no reason. Asked to make a manual payment which I did on the 26th of January and they haven't reinstated me yet! Nobody at the call centre is doing anything proactive to help me. I've sent a proof of payment (for a payment that wasn't even due yet) twice now. On the 26th of January and on the 3rd of February after discovering I couldn't open a gym membership.<br> If they can do this to my vitality I am afraid that it can happen to my medical aid as well.<br> <br> Reinstate my vitality immediately or I will start considering other medical aid, credit supplier and life insurance.