membership cxld

My husband is a member of the virgin active via discovery vitality and in march 2015 vitalty had cxld his membership to the gym due to him being a visit short(35 instead of 36)I contacted vitality if I could be reinstated<br> I asked why a reminder was not sent as it was done previously and I was told go check I was sent an email in March.<br> The lady at the call centre said she will forward it to me as I had not received any email which I normally get in the middle of previous month before any expiration and I have looked at all the dates that I have saved.<br> She sent me an email which you can see was done before email could be done and dated it 2 weeks before expiration,<br> I hate lies and this made me furious as none of my reminders were sent a week or 2 before and I know they have not sent it.I asked if they can cxl my vitality as they could not reinstate my account.<br> I was also told if you want to cancel your vitality then just contact the cancellatins department.<br> I am so furious with the poor service received as wll as the lack of correct information and lies.