Members to much to manage

I believe Discovery Vitality has reached more then the maximum members it is capable of serving.<br> An unresolved query for more then 2 weeks now, with no feedback or indication to be solved soon is costing us money...the benefits only benefit you if they are actually active. <br> <br> Been with discovery for more then 4 years now, and the service is just getting worse...as a diamond vitality member, using the benefits for years, believe it is worth it, but only if it works and currently it is not working.<br> <br> Calling the call center, hanging on for average 15min, every time they just tell me the query is still open and there is nothing they can do for me, after more then 2 weeks I cannot speak to someone on management level, they will escalate the matter for me and someone will call me back in 1 to 2 working days, really????