Member Not On Wellness error Since Switch to Discovery Bank

I have been a member of discovery vitality with my partner for many many years through Discovery Life.

Since switching to a Discovery Bank Credit card account, the discovery web site says that my partner is not on wellness and her points are reflecting as zero on the web page. this issue was registered with discovery Vitality on September 21.

Her gym membership (Virgin Active premium pre 2010) was cancelled at the beginning of November and took many calls to resolve this issue.

now I have noticed her daily activities towards the health goal are being uploaded via the discovery app from Samsung Health, but have not reflected on the target achieved pannel, so she is missing out on the Reward Plays on the boards she has erned.

since September 21, I have called discovery many times and spent ages on the phone. spoken to many helpful people but the issue is still not resolved.

Who can address and more importantly solve this issue?