Manual points for Huawei workouts

I am not happy with a recent interaction I had with a Discovery Vitality agent. First of all, Discovery doesn't automatically allocate points for all activities we log under Huawei and we always have to request that their agents log the workouts manually by sending screenshots in order to have points allocated to us. Now I am being told that won't happen anymore, and I have to log activities that only appear on some list. I strongly feel that this is nonsensical - I should be able to log any workout I want and which reflects what I am actually doing. How can I log ''running'' when I am doing Aerobics??? I use workouts to track my heart rate and the calories I burn. That information will be skewed now simply because Discovery and Huawei have issues. Since they know they can't automatically allocate points for all workouts, they should be willing to allocate them manually. I have to work by claiming these points and waiting for an agent to allocate these points, they should aso meet me halfway and be willing to do the manual allocation.

I feel Discovery Vitality should either fix their issues with Huawei or meet us halfway by allowing the manual claiming of points.