IS
Inge S

1 reviews | Active since Oct 2012

25 Jan 2017, 16:09

Making sure nobody can earn Vitality Reward points

<p>Erlier this month I bought a new Garmin watch. After registering this product I realised I already another Garmin account with another email address. I followed Vitality's online instructions to unlink this wrong account from my Vitality Devices - with no resolution. I submitted my issue to Vitality, and since then the task keeps being sent around between Vitality, their consultants and Garmin, with nobody actually unlinking the wrong account so I can start earning my hard earned vitality points.</p> <p>This is a sure way to ensure nobody can earn the points (or Active rewards!) they are working for. Can Vitality not just enable me to unlink an account via THEIR website?!!?!!?!</p>

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Replies (2)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply26 Jan 2017, 12:44
Official

Good day Inge

Thank you for contacting us.

We have escalated your query with the device specialist, to contact you urgently and assist.

Regards,

Vitality Team

IS
Inge S's update01 Feb 2017, 10:34
Reviewer Update

Issue resolved after this and I was able to link the new account.

Thank you Vitality Team.