Make sure of your facts!!!!

Dear Discovery and Vitality,

Going forward you first need to get your facts right before sending customers communications to act apon. I must add that it is a concern to now to what the quality of your data is after receiving this mail, which leaves me also wondering how accurately our benefits is calculated and awarded?

10 August 2017 Vitality membership number: ********** 148 Dear Louter Don't lose your gym benefit - track your visits with the Vitality Gym Tracker Our records show that you have not been to the gym enough times for the period 01/10/2016 to 30/09/2017 and are at risk of losing your maximum gym savings. Remember that to keep your maximum gym benefit, you have to visit the gym 36 times in a rolling 12-month cycle. If you don't do the required number of gym workouts in the 12-month cycle, your Vitality gym benefit saving will drop to 50%.

My actual number of visits as of 18 August 2017 is as below!!!! 42/36 Gym visits